The following General Terms and Conditions of Sale govern the offer and sale of products on our website (“animafine.com”). The products purchased on animafine.com are sold directly by Anima Fine Mariannella Mantovani (the “Vendor”), with a registered office in Monte Carlo at 2, Rue Princess Grace, 98000 Monaco Pricipality,VAT number FR81000126705. Requests for information should be made to Customer Care. For further assistance, please go to your Account section where you will find information on orders, shipping, exchanges/refunds and returning products purchased on animafine.com.
Remember that you can always contact the Vendor through Customer Care at info@animafine.com.
1. Our Business Policy
1.1
The Vendor offers products on animafine.com and its e-commerce business services are available to its end users or its resellers, i.e. “customers”.
1.2
These General Terms and Conditions of Sale exclusively regulate the offer, transmission acceptance of purchase orders relating to products on animafine.com between the users of animafine.com and the Vendor.
2. How to place an order, and our contract with you
2.1
To place an order for one or more products on animafine.com, you must add items to your shopping bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.
2.2
Before proceeding to purchase, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.
Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price, the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor’s information, address and how to contact the Vendor, and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and we will also remind you of the option of using the European Commission’s platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
2.3
On the order confirmation page, which appears just before the completion of your order, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of each product ordered, the price (including all applicable taxes, duties and fees), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
2.4
When you proceed to purchase, you will be required to pay the price indicated therein. Before order completion, you will be asked to identify and correct any possible input errors.
2.5
The order will be entered in our database for the time required to process your order and as stated by law. You may access your order under “View All Orders” within your account.
2.6
English is the language used for the contract with the Vendor.
2.7
After your order has been placed, the Vendor will process your order and send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order by the Vendor nor does a contract between you and the Vendor exist at this point in time. The Vendor’s acceptance of your order will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor. The acceptance email represents an electronic purchase order receipt and contains the General Terms and Conditions of Sale, a summary of the Return Policy, and all relevant information relating to your order.
2.8
If the Vendor is unable to accept your order for any reason , the Vendor will inform you of this.
2.9
The Vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: the Vendor has identified an obvious and error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; the Vendor reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address; or you have not complied with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.
2.10
By placing an order, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not complete your purchase on animafine.com.
2.11
By placing an order, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on animafine.com, including those accessed via links, and including the General Terms and Conditions of Use, Privacy Policy the Return Policy.
3. Guarantees and product price indication
3.1
The website animafine.com sells products from its own fashion house
3.2
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3
The main characteristics of the products are shown on each product page on animafine.com. The images of the products offered for sale on animafine.com may not correspond exactly to the true garments due to the Internet browser or monitor used.
3.4
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns other commercial factors.
3.5
Please check the final price before placing your order. In the event of in the indication – by the Vendor – of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price.
3.6
The Vendor cannot accept purchase requests from countries not listed below.
Italy, United Kingdom, France, Monaco, San Marino, Latvia, Lithuania, Russia, Roman, Czech Republic, Deutchland, Iceland, Ireland, Luxemburg,
Spain, Portugal, Poland, Greece, Croatia, Switzerland, Sweden, Norway, Austria
3.7
All products come with Anima Fine tags (where applicable) attached.
3.8
All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law . You shall inform the Vendor of the existence of any such lack of conformity within a period of 14 working days from the delivery day. Please contact Customer Care. In the case of lack of conformity, you may choose between a repair or a replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
4. Payment
4.1
Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the payment page. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
5. Promotional codes
5.1
Promotional codes allow you to take advantage of a discount on your purchase on animafine.com.
5.2
The promotional code box is displayed on the payment page at checkout: after you have added items to your Shopping Bag, enter your promo code and then press the “submit” button for the discount to be applied.
5.3
Promotional codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other promotional code or offers unless otherwise stated.
5.4
If for any reason you wish to return an item to which you applied the promotional code, you should follow the standard return procedure, as described in the Return Policy. Once your return has been accepted, the respective code can be used again if it hasn’t expired. The difference in price between the promotional code and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.
7. Shipping, delivery insurance
7.1
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
7.2
Anima Fine gives you the chance to insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We provide a tracking code for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and by Anima fine and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
8. Customer Care
8.1
If you have any questions, please contact our Customer Care team at info@animafine.com
9. Return Policy
9.1
Items should be returned unused, and with all tags still attached. Returns and Refunds without a cause are treated as follow: Return shipping cost will be charged entirely to customer, the only cost of product will be refunded.
9.2
Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
9.3
In case of damaged products you’ll be invited to send us a pic of failures, Anima Fine is responsible for manufactoring defects and will start with you a process of Exchange of the same product or products of your choice balancing any price differences with a personal and non tranferable Coupon code. Shipping costs will be charged to Anima Fine.
11. Governing law and dispute resolution
11.1
These General Terms and Conditions of Sale (including the Return Policy), their subject matter and formation, are governed by Monaco law.
11.2
In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts of Monaco Pricipality will have exclusive jurisdiction.
11.3
Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
12. Amendments and updates
12.1
The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on animafine.com and will apply to any new orders you place following the date of publication.
.com”). The products purchased on animafine.com are sold directly by Anima Fine Mariannella Mantovani (the “Vendor”), with a registered office in Monte Carlo at 2, Rue Princess Grace, 98000 Monaco,VAT number FR81000126705. Requests for information should be made to Customer Care. For further assistance, please go to our help section where you will find information on orders, shipping, exchanges/refunds and returning products purchased on animafine.com.
Remember that you can always contact the Vendor through Customer Care at info@animafine.com. For any other legal information, please visit the following sections: General Terms and Conditions of Use, Privacy Policy Return Policy.
1. Our Business Policy
1.1
The Vendor offers products on animafine.com and its e-commerce business services are available exclusively to its end users, i.e. “customers”.
1.2
“Customer” means any individual who is acting for purposes outside of his or her trade, business or profession.
1.3
These General Terms and Conditions of Sale exclusively regulate the offer, transmission acceptance of purchase orders relating to products on animafine.com between the users of animafine.com and the Vendor.
2. How to place an order, and our contract with you
2.1
To place an order for one or more products on animafine.com, you must add items to your shopping bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.
2.2
Before proceeding to purchase, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.
Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price, the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor’s information, address and how to contact the Vendor, and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and we will also remind you of the option of using the European Commission’s platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
2.3
On the order confirmation page, which appears just before the completion of your order, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of each product ordered, the price (including all applicable taxes, duties and fees), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
2.4
When you proceed to purchase, you will be required to pay the price indicated therein. Before order completion, you will be asked to identify and correct any possible input errors.
2.5
The order will be entered in our database for the time required to process your order and as stated by law. You may access your order under “View All Orders” within your account.
2.6
English is the language used for the contract with the Vendor.
2.7
After your order has been placed, the Vendor will process your order and send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order by the Vendor nor does a contract between you and the Vendor exist at this point in time. The Vendor’s acceptance of your order will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor. The acceptance email represents an electronic purchase order receipt and contains the General Terms and Conditions of Sale, a summary of the Return Policy, and all relevant information relating to your order.
2.8
If the Vendor is unable to accept your order for any reason , the Vendor will inform you of this.
2.9
The Vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: the Vendor has identified an obvious and error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; the Vendor reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address; or you have not complied with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.
2.10
By placing an order, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not complete your purchase on animafine.com.
2.11
By placing an order, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on animafine.com, including those accessed via links, and including the General Terms and Conditions of Use, Privacy Policy the Return Policy.
3. Guarantees and product price indication
3.1
The website animafine.com sells products from its own fashion house
3.2
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3
The main characteristics of the products are shown on each product page on animafine.com. The images of the products offered for sale on animafine.com may not correspond exactly to the true garments due to the Internet browser or monitor used.
3.4
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns other commercial factors.
3.5
Please check the final price before placing your order. In the event of in the indication – by the Vendor – of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price.
3.6
The Vendor cannot accept purchase requests from countries not listed below.
Italy, United Kingdom, France, Monaco, San Marino, Latvia, Lithuania, Russia, Roman, Czech Republic, Deutchland, Iceland, Ireland, Luxemburg,
Spain, Portugal, Poland, Greece, Croatia, Switzerland, Sweden, Norway, Austria
3.7
All products come with Anima Fine tags (where applicable) attached.
3.8
All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law . You shall inform the Vendor of the existence of any such lack of conformity within a period of 14 working days from the delivery day. Please contact Customer Care. In the case of lack of conformity, you may choose between a repair or a replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
4. Payment
4.1
Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the payment page. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
5. Promotional codes
5.1
Promotional codes allow you to take advantage of a discount on your purchase on animafine.com.
5.2
The promotional code box is displayed on the payment page at checkout: after you have added items to your Shopping Bag, enter your promo code and then press the “submit” button for the discount to be applied.
5.3
Promotional codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other promotional code or offers unless otherwise stated.
5.4
If for any reason you wish to return an item to which you applied the promotional code, you should follow the standard return procedure, as described in the Return Policy. Once your return has been accepted, the respective code can be used again if it hasn’t expired. The difference in price between the promotional code and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.
7. Shipping, delivery insurance
7.1
For information about delivery, please visit our help section and read the details carefully. The information provided therein is an integral part of these General Terms and Conditions of Sale.
7.2
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
7.3
THE OUTNET insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and by THE OUTNET and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
8. Customer Care
8.1
If you have any questions, please contact our Customer Care team at info@animafine.com
9. Return Policy
9.1
Items should be returned unused, and with all tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
11. Governing law and dispute resolution
11.1
These General Terms and Conditions of Sale (including the Return Policy), their subject matter and formation, are governed by Monaco law.
11.2
In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts of Monaco Pricipality will have exclusive jurisdiction.
11.3
Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
12. Amendments and updates
12.1
The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on animafine.com and will apply to any new orders you place following the date of publication.
